Cancellations, Returns & Exchanges

  • Orders, which are placed and cancelled within 24 hours, shall be subject to a $50.00 cancellation charge.  Orders that are either over 24 hours old, scheduled, in process or ready for shipment cannot be cancelled.
  • Returns are valid within (7) days of original purchase date unless otherwise specified.  Returns are subject to a $50.00 or 35% minimum restocking charge, whichever is greater, as well as any necessary reconditioning costs and shipping costs.
  • Exchanges of equivalent products are valid within (30) days from the original Invoice date on defective products only, unless otherwise specified.
  • All NEW Items carry a one (1) year limited warranty, unless otherwise specified.
  • Environmental levies may be charged where applicable.
  • All items will only be accepted for return or Exchange if unopened.
  • All bundled or bonus items must accompany returns or exchanges and must in an unused or unopened state.
  • Returns will not be accepted on items that are missing packaging or accessories or that have been physically altered, modified or damaged (a re-stocking fee may apply). PleasureMoment.com also reserves the right to refuse returns deemed to be an abuse of our return policy.