Shipping & Delivery
Unlike many other websites that have special rules and lots of fine print, PleasureMoment.com offers a simple shipping policy on all orders placed on our website.
Privacy & Security
At PleasureMoment.com, we know that your privacy and security while shopping online is very important. Below, please find the top privacy and security-related questions and answers.
What do you do with the information that you collect from me when I purchase a product?
All sales information is kept confidential and is used only for reporting purposes at PleasureMoment.com. We DO NOT sell or distribute this information in any form to 3rd parties.
Why do you need my email address?
Your email address is used only to communicate with you directly and efficiently. It will be used to let you know that your order has been processed, your product(s) have been shipped, and about updates to our product lines or web site. You can remove yourself permanently from the email list at any time, simply contact us.
What about cookies?
Cookies are a method used to track a customer through their sales process for statistical and shopping cart purposes. We use this information to help us provide you with a better shopping experience; it is never shared with any 3rd parties. For example, it has helped us create a system where you can purchase a product with fewer clicks thus saving you time.
How do you make sure my credit card information is secure?
We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online.
How do you keep my information discreet on my credit card statement and shipping box?
To ensure your privacy please note that all orders ship by discreet shipping method. All orders would be shipped either in plain brown boxes / plain bubble envelop with the return address/sender listed as Onnio Inc. In addition, the charge on your credit card statement will be listed as Onnio Inc.
Orders, which are placed and cancelled within 24 hours, shall be subject to a $50.00 cancellation charge. Orders that are either over 24 hours old, scheduled, in process or ready for shipment cannot be cancelled.
No refunds are issued for any reason. All merchandise sold by PleasureMoment.com is sold as-is without any guarantee. By making a purchase with PleasureMoment.com you are confirming that you have read and understand our no refunds policy.
Returns & Replacements
Due to Canadian Laws, hygienic standards and the intimate nature of certain products; most items are not eligible for return or exchange!!!
All lingerie and undergarments, lubes, lotions, toy cleaners, bath and body products; as well as all adult toys and novelty items are final sale. Although we cannot offer any returns or exchanges for these items purchased, PleasureMoment.com is committed to 100% Customer Satisfaction.
Prior to processing and shipping your order PleasureMoment.com will inspect each item for quality assurance, including battery operated products. Once inspected, for your protection, all original manufacturers packaging is re-sealed with a security sticker to prevent tampering.
Please read all included manufacturers user manuals to ensure proper use, cleaning and storage. If a product becomes defective with use, the issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.
If you have any questions or concerns about the product(s) you have received, please do not hesitate to contact us Toll Free at 1.888.98.SEXTOYS (73986) or via email at firstname.lastname@example.org. A PleasureMoment.com Customer Service Representative is always available to answer any inquiries!
In order for PleasureMoment.com to accept a return for damages caused during shipping, a customer service representative must first be contacted for approval. Please see “How To Return Damaged Shipments.” Please note that if any security sticker(s) have been cut, poked, ripped or removed, the item is not eligible to be returned.
PleasureMoment.com is not responsible for defects or damage caused by customer error. If a product becomes defective with use, any issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.
How to Return Damaged Shipments:
- 1) Carefully read the Returns & Replacements Policy to ensure the item(s) you would like to return are eligible.
- 2) Contact us at Phone:
- for a RMA Number (return merchandise authorization number). Indicate the provided RMA# at the Top of your original invoice.
- 3) Carefully package the merchandise approved for return along with the original invoice, and ship to:
ATTN: RETURNS (Indicate RMA#)
PO Box: 35588
Richmond British Columbia V6X 4G6
4) Once your return is received and inspected by the fulfillment centers, PleasureMoment.com will:
- Ship replacement item(s) OR
- Process a refund at which time a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company it may take an additional 2-10 business days after your credit is applied for it to post to your account.
You can order 24/7/365 online using our easy and high secure online ordering system which is powered by Shopify. 7 days a week!
To ensure your privacy please note that all orders ship in plain brown boxes with the return address listed as Argyle Brands Corporation. In addition, the charge on your credit card statement will be listed as Argyle Brands Corporation.
Payment & Security
Payment can be made by VISA, Mastercard and PayPal. All transactions take place over an SSL high-bit encryption server which is powered by Shopify. Your credit card will be processed by Shopify, one of the world's largest and most secure real-time credit card processors. We do not store credit card information on web site servers.
To ensure your privacy please note that all orders ship in plain brown boxes with the return address listed as Onnio Inc. In addition, the charge on your credit card statement will be listed as Onnio Inc.